Three clocks run on one order, and they start at different moments

Policy excerpts below were read on 10 October 2026. The current account countdown and official support response are the relevant checks for your order; a historical schedule is not a delivery guarantee.

Storage counts from stored. Return counts from stock-in. A seller's platform guarantee counts from signature. Only one of them is still running while the photographs are useful.

What the photos can settle

Most confusion about after-sales windows comes from treating these as one period with one length. They are three, and their start points are further apart than their lengths.

The account overview strip with four entries: All Order showing a badge of thirteen, Warehouse, Parcel showing a badge of three, and To be received — The account strip, where each clock belongs to a different entry. Help article 10045, read 2026-10-10. Open full-size image.

The three windows, with their start points

Published windows, read 2026-10-10. Lengths and start points are quoted as written.
Window	Length	Starts at	Source
Free storage	60 days	The order status reading stored	Help article 10075
Return or exchange	120 hours	The hour after the status becomes stocked in	Help article 10041
Platform guarantee	14 days, with a conflict noted below	The product being signed for	Help article 10041

The return window is the short one and the early one. It runs while the goods are in the warehouse and you are looking at photographs, which is the only period where the operator can still send something back without international shipping entering the question.

What the countdown looks like in the account

A warehouse list entry showing one stored order, with columns for stored time, quantity, weight and volume, a Free Photos strip of six thumbnails, and a countdown labelled Refunds — The stored entry, with the photo strip and the countdown in the same line. Tutorial capture, 2026-06-16, so treat the two counters as illustrative rather than as a matched pair. Open full-size image.

The countdown is in the entry, not in a policy page

The operation column carries a running countdown labelled Refunds, shown here at 119 hours and change, which lines up with the published 120 hours. The stored-day figure beside it belongs to the other clock entirely.

Seeing them side by side is the useful part. One number is measuring how long you may think about it; the other is measuring how long the warehouse will hold it.

The status that starts the clock, and where to read it

An order list showing four numbered stages across the top, place orders, quality inspection in warehouse, submit parcels and sign delivery, with a status filter and an order status column both circled in red, and a product notes line reading not want the box pls — The order list. Stage two is the inspection, the status column is what the window keys off, and the product notes line carries the remark through every stage. Tutorial capture, 2026-06-16. Open full-size image.

Watching for a date is the common mistake. The window keys off a status word, and the status is shown in its own column with a filter above it, which makes it something you can check rather than something you have to estimate.

The same view carries the product notes line, so the remark written at order time stays visible against the order through every stage. That is worth knowing before you decide the remark does not matter.

The conflict in the published figures

The return and exchange article is not internally consistent, and this site prints the disagreement rather than choosing quietly. Three figures appear around the same service.

All three read on the same page, 2026-10-10. Reproduced as published.
Figure	Where it appears	Counted from
120 hours	The rules text for the operator's own return service	The hour after stock-in
14 days	The heading of the platform guarantee section	Signature
5 days	The eligibility table inside that same section	Not stated in the table

How to plan around a figure that disagrees with itself

Do not use a conflicting historical heading to calculate your deadline. Check the countdown on the current item record and ask official support which terms apply to your order. Review the photos promptly while the goods are still at the warehouse.

Storage, and what happens at the end of it

Free storage runs 60 days from the stored status. After that the published rule is that goods are treated as abandoned unless an extension is bought, and the extension itself is bounded: it applies only to items stored between 60 and 90 days, and total storage is capped at 6 months.

The extension is charged per product identifier per month rather than per parcel, which means a warehouse holding six separate finds is six charges, not one.

What that costs, with the figures

Before the clocks, the processing window

The processing article read on 10 October 2026 described handling targets by Beijing-time order window and estimated domestic seller and delivery times. These are planning estimates; stock, seller dispatch and warehouse workload affect the actual order. Use the order status and messages for an update.

The same article estimated about one working day for inspection after arrival. An estimate is separate from the return countdown that appears when the item is stocked in.

Points this raises

The storage clock and the return clock disagree

They are measuring different things and start at different statuses. Storage runs from stored and governs how long the warehouse holds the goods. Return runs from stock-in and governs how long you may ask for the goods to go back.

The countdown has run out but the photos show a problem

Contact support promptly with the order number and specific evidence. Standard deadlines may limit available options; the tool cannot decide whether an exception or seller remedy is available.

Which figure to use when two are published

Use the current account countdown and ask official support to clarify the conflicting published figures. These historical excerpts do not determine an individual deadline.